Chloe Lam (Hong Kong)

Professional background

2006-2008: Talent agent, oversees the careers of directors and actors
2009-2011: Begins a new career as a project manager in a training firm specializing in the world of luxury. Designs training modules dedicated to luxury culture and conducts “watchmaking and jewelry” trainings for the teams of the main retail networks in Dubai
2011-2017: Becomes an “expert in the development of luxury skills and codes” by successively holding the positions of “field coach” and Training Manager for two luxury Houses (fashion and watchmaking and jewellery) in the Asia-Pacific region.
Designs numerous materials, modules and workshops to support the development of teams and enable them to embody the strategy and culture of their House on a daily basis, using her own certifications if necessary (“Coloured Gem Professional” – Gubelin Academy; “Diamond & Coloured Gem” – IGI; “Watch Essential” – FHH) to build knowledge and confidence among sales teams
At the same time, acts as a “Brand Ambassador” to promote the image of a High Jewelry House during events, exhibitions or private dinners dedicated to the general public, VIP customers, or the media
2018: joins Kamae Conseil

Tools

“Inspirational training”: to help teams understand that, more than just a product, we sell confidence, conviction and charisma
The DISC behavioral model: because it is an excellent “self-revealer” and offers a common language that allows teams to better understand each other and work better together (Everything DISC certified)
Neuro-Linguistic Programming: because it offers a practical and powerful toolbox to enrich the relationship with oneself and others (NLP Practioner, NFNLP)